Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Insights

Cost cut in Victorian Default Offer 2021 from 2022

24 December 2021

Increase in the Victorian Default Offer from 01 Sept 2021

26 August 2021

Following the state regulator’s decision for an out-of-cycle amendment to the 2021 Victorian Default Offer on 01 September 2021, residential and small business customers on flat standing offers will see...

AER New Penalties and Enforcement procedures

23 March 2021

Increases in fines up to $10 million (or more for large companies) for non-compliance under the new three-tier penalty framework.

2021 Victorian Default Offer

14 January 2021

2021 Victorian Default Offer (VDO) prices are set to decrease from the 2020 VDO prices. Some Energy On customers in Victoria will see a reduction in their electricity bills in...

Energy On delivers value to Tasmanian Embedded Networks

5 October 2020

The concept of an Embedded Network in Tasmania may seem complicated, but it is a structure that allows multi-tenant environments to purchase electricity in bulk and on-sell that electricity...

New Maximum Pricing to apply in Victorian Embedded Networks

7 September 2020

From 1 September 2020, the Victorian Default Offer (VDO) will apply for most Victorian Embedded Network customers.

Benefits of On-Selling Electricity as an Owners Corporation

21 July 2020

Central Pier

15 April 2020

Central Pier is the centrepiece of Victoria Dock which may be the oldest, large, single dock remaining in the world.

Energy On granted Electricity and Gas Retailer Authorisation

13 January 2020

We are proud to announce that on 20 December 2019, the Australian Energy Regulator (AER) approved an electricity retailer authorisation and a gas retailer authorisation application from Energy On Pty...

Circulating Hot Water (CHW) – Billing Changeover A Case Study

4 December 2018

Many buildings have Circulating (Bulk) Hot Water solutions, where the hot water supply to each apartment comes from a centralised hot water plant and not from a heater in the...