Energy On Continues to Provide Services During the Coronavirus Pandemic

Taking every measure to operate within the guidelines set by Commonwealth and State Government recommendations, Energy On continues to serve our clients and customers, keeping our business safe and ensuring that we provide our embedded networks with their utilities.

Customer Service Team

Throughout the changing landscape of living with COVID-19, our Customer Service Team continues to answer enquiries; however, there may be slightly longer wait times for customers calling with questions. In line with Government directives, we may reduce the size of our team working in the office, with some of The Team working remotely. We recommend submitting a ticket via our Help Centre or emailing enquiries to

Moving In

If you are moving into a property with an Energy On network, please contact us via our Help Centre or email

Moving Out 

If you are moving out of your property, please complete the move-out form on the Energy On Help Centre or email

Payment Assistance

Energy On does not charge late fees or overdue fees. We are actively working with our customers to set up payment plans for utility costs, considering their financial situation. However, it is essential to note that there will be no disconnections for customers in financial stress during any time the Australian Energy Regulator enacts a standby Statement of Expectations.

Contact Us if you wish to request a payment extension or apply for a payment plan to manage your expenses.

Our Customer Service Team is ready to assist you, if you have questions, or would like to discuss setting up payment instalments, our Team can be contacted via our Help Centre, by email to or by phone on 1300 323 263.

Monitoring and Updates

Energy On continues to keep updated on the impact of Covid-19 and how to prevent further spread. In addition, we are committed to updating our staff, customers, and clients.

Below is a list of resources to assist you with further information:

Energy On is well aware of the import role we play in maintaining continued supply of your utilities, while also ensuring the health and safety of our team.

We have a great team who is committed to "business as usual" during this Pandemic. We will continue to safeguard the community and stick to our core values of being ethical, reliable, generous, and innovative. 

We appreciate your patience and understanding as we all experience this unusual situation.