If you have a question regarding the service we provide to you please fill in your details in the form below and someone from our team will be in touch.
Alternatively, please contact us with your enquiry:
Phone: 1300 323 263
If you have a complaint, we have a complaints policy and process which you can access by clicking HERE. Please note that you have the option to contact the Energy & Water Ombudsman in your state for independent advice and assistance, but we hope that you would speak with us first.
Here's how you can contact your state's Ombudsman:
Faults & Emergencies
For building faults or Power Failures, please contact your local distributor. This information can be found on your Energy On utility bill.
If there is an electrical emergency where there is risk to life or property, please call emergency services by dialling 000.
Disconnections & Reconnections:
If you power is off, please check throughout the building to see if this is a building wide fault and follow the instructions above under Faults & Emergencies.
If your power has been disconnected by Energy On for any reason relating to our policy for disconnection & reconnection available here, information regarding connection and disconnection is only available during business hours.
Fill in your details in the form below. Once you submit the form, someone from our team will be in touch.
Alternatively, If you have a question regarding the service we provide to you, please see our contact page for details on how to get in touch with us.