Customers

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live. For more information click here

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

For Victoria the peak and off peak times are the following:

Peak times: Electricity used between 7am and 11pm, Monday to Friday.

Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.

To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

We have a number of payment options available to you.

If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

The embedded network is the on-site network of internal wiring and meters that distributes the electricity from the main supply point to the electricity users, such as the tenants and common areas. This network is usually owned and operated by the body corporate or the owner of the premise. By eliminating the need for the distributor to individually meter each tenant, the whole site is supplied by one connection from the local distribution network. The owner of the site becomes the customer of the distributor and the retailer, instead of previously where each tenant on the premise had an individual contract with the distributor and retailer. What are the benefits of using an Embedded Network? Click here to find out.

If you are vacating your property, all you have to do is fill out the Moving Out Form. The same process applies for both residential and business customers (although the forms are different). Please note it is important to include your forwarding address. Once the form is filled, we will contact you as soon as possible to let you know that your utilities are set to be disconnected.