Customers

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live. For more information click here

Yes. Concessions for Embedded Network Occupiers vary from state to state, for more information refer to Concessions or Contact Us.

You can check your account balance by simply logging into our online portal by clicking "Sign In" at the top right of your webpage. Alternatively, you can fill out the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

Victoria

Residential

Peak 3pm-9pm every day.

Off Peak All other times.

Small Business

Peak 9am-9pm weekdays.

Off Peak All other times.

New South Wales

Ausgrid Energy

Residential

Peak From 2pm to 8 pm on working weekdays during 1 November and 31 March (inclusive) – the “summer months”; and from 5pm to 9pm on working weekdays during 1 June to 31 August (inclusive) – the “winter months”.

Shoulder In simple terms, the shoulder period applies from 7am to 10pm every day, except where a peak period applies during that period. Specifically, it applies from 7am to 10pm on all weekends and public holidays. On working weekdays in the summer months, from 7am to 2pm; and from 8 pm to 10pm. On working weekdays in the winter months, from 7am to 5pm, and from 9pm to 10pm on working weekdays in spring and autumn, from 7am to 10pm.

Off Peak All other times, for example 10pm to 7am.

Small Business

Peak From 2pm to 8 pm on working weekdays during 1 November and 31 March (inclusive) – the “summer months”, and 1 June to 31 August (inclusive) – the “winter months”

Shoulder On working weekdays in the summer and winter months from 7am to 2pm; and from 8pm to 10pm. In the spring and autumn months from 7am to 10pm.

Off Peak All other times.

Essential Energy

Interval Meters - Recordable time periods (AEST or AEDST)

Peak 5pm - 8pm weekdays.

Shoulder 7am - 5pm, 8pm - 10pm weekdays.

Off Peak All other times (10pm - 7amweekdays & all weekend, 10pm Fri - 7am Mon).

Public holidays treated as a normal day.

Basic Accumulation Meters

Peak 7am - 9am and 5pm - 8pm on weekdays.

Shoulder 9am - 5pm and 8pm - 10pmon weekdays.

Off Peak All other times

Endeavour Energy

Peak 1pm - 8pm, weekdays excluding public holidays.

Shoulder 7am – 1pm and 8pm – 10pm, weekdays excluding public holidays.

Off Peak 10pm – 7am, weekdays and all-day weekends and public holidays.

Queensland

Ergon Energy

Residential

Peak 4pm to 9pm daily.

Shoulder 9pm to 9am daily.

Off Peak 9am to 4pm daily.

Business

Peak period 10am-8pm weekdays Dec-Feb.

Off Peak All other times.

Energex

Residential

Peak (Volume Evening) weekdays and weekends, 4pm – 9pm.

Shoulder (Volume Overnight) weekdays and weekends 9pm – 9am.

Off Peak (Volume Day) weekdays and weekends 9am – 4pm.

*Weekdays include government specified public holidays.

Small Business

Peak (Volume Evening) weekdays, 4pm – 9pm.

Shoulder (Volume Overnight) weekdays 9pm – 9am and weekends 4pm – 9pm.

Off Peak (Volume Day) weekdays 9am – 4pm and weekends.

*Weekdays include government specified public holidays.

South Australia

South Australia Power Network

Residential

Off Peak 1am – 6am.

Shoulder 10am – 3pm.

Peak All other times.

Small Business

Peak 5:00pm to 9:00pm local time on all days during November through March.

Shoulder 7:00am to 5:00pm workdays November to March, and 7:00am to 9:00pm April to October.

Off Peak All other times.

 

We have a number of payment options available to you.

If you are overseas the best options would be to pay through BPay (if your financial institution allows it) or you can pay online with a credit card. Click here to view our payment options.

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

The embedded network is the on-site network of internal wiring and meters that distributes the electricity from the main supply point to the electricity users, such as the tenants and common areas. This network is usually owned and operated by the body corporate or the owner of the premise. By eliminating the need for the distributor to individually meter each tenant, the whole site is supplied by one connection from the local distribution network. The owner of the site becomes the customer of the distributor and the retailer, instead of previously where each tenant on the premise had an individual contract with the distributor and retailer. What are the benefits of using an Embedded Network? Click here to find out.

If you are vacating your property, all you have to do is fill out the Moving Out Form. The same process applies for both residential and business customers (although the forms are different). Please note it is important to include your forwarding address. Once the form is filled, we will contact you as soon as possible to let you know that your utilities are set to be disconnected.