How to Read Your Bill

Our Energy On invoices are similar to those you would have received from other retailers. If you have any questions about your bill, please feel free to contact us or use the image below to find out more.

  • 1 Invoice address
  • 2 Type of account
  • 3 Charge amounts
  • 4 Contact information
  • 5 Invoice summary
    i.e. what to pay and when
  • 6 Payment information
A page from an Energy On monthly bill, marked to explain each section.
  • 7 Address for supply
  • 8 Period covered in bill
  • 9 Meter readings and type
    i.e. actual or estimated reads
  • 10 Bill calculations based off of meter readings.
    Service to property charge is the cost per day charged for provision of utility i.e. poles and wires
  • 11 Basic usage summary
  • 12 Usage comparison and bench marking against other households
  • 13 Greenhouse gas emissions
A second page from an Energy On monthly bill, marked to explain each section.