Fees and Charges

Fees and Chargers include:

  • Connection and Disconnection Fees for when you move-in or move-out,
  • Disconnection and Reconnection Charges due to non-payment or incomplete Sale of Utility Agreement (SUA),
  • Paper Invoice Fees,
  • Direct Debit Dishonour Fees; and,
  • Credit Card Surcharge Fees.

Connection and Disconnection Fees

Fees represent the cost of connection and disconnection of electricity on move-in and on move-out.

State

Distribution Area

Connection Fee*

Disconnection Fee*

1 July 2021 – 30 Jun 2022

1 July 2021 – 30 Jun 2022

VIC

CitiPower 

$ 39.68

$ 40.27

Powercor

$ 58.77

$ 62.47

AusNet Services

$ 38.28

$ 38.28

Jemena

$ 54.45

$ 78.07

United Energy

$ 55.07

$ 55.07

SA

SA Power Networks

$ 51.13

$ 51.13

NSW

Ausgrid (Residential)

$ 12.79

$ 12.79

Endeavour Energy (Residential)

$ 43.56

$ 43.56

Essential Energy (Residential)

$ 20.21

$ 20.21

QLD

Energex

$ 12.68

$ 12.68

Ergon

$ 0.00

$ 0.00

*All amounts include GST unless otherwise stated in your Sale of Utility Agreement.

Disconnection, Reconnection and After Hours Reconnection Charge

Charges represent the cost of disconnection and reconnection of utilities due to non-payment or incomplete SUA.

State

Distribution Area

Disconnection Charge*

Reconnection Charge*

After Hours Reconnection Charge *

VIC

CitiPower 

$ 40.27

Standard $ 39.69
Same Day $ 50.95

$ 50.95

Powercor

$ 62.47

Standard $ 58.77
Same Day $ 95.77

$ 95.77

AusNet Services

$ 38.28

$ 38.28

$ 67.00

Jemena

$ 78.07

$ 54.45

$ 95.04

United Energy

$ 55.07

Standard $ 55.07
Same Day $ 83.00

$ 96.36

SA

SA Power Networks

$ 51.13

$ 51.13

$ 114.42

NSW

Ausgrid (Residential)

$ 12.79

$ 12.55

$ 126.12

Endeavour Energy (Residential)

$ 87.23

$ 0.00

$ 83.49

Essential Energy (Residential)

$ 62.91

$ 55.76

$ 156.95

QLD

Energex

$ 0.00

$ 54.90

$ 120.90

Ergon

$ 0.00

$ 54.00

$ 130.20

*All amounts include GST unless otherwise stated in your Sale of Utility Agreement.

Standard: This is the same as the usual connection/disconnection fee on move in and move out.

Same Day: This is if a meter reconnection request is received BEFORE 3pm on a business day.

AH (After Hours): This is if meter reconnection request is received AFTER 3pm on a business day for same day connection.

Paper Invoice Fee

If you require your invoices and associated notices to be posted to you, there is an Admin Fee of $3.30 (Incl. GST) per invoice.

Direct Debit Dishonour Fee

If you have Direct Debit set up on your utility account and the payment fails, you may be charged a Direct Debit Dishonour Fee of $4.95 (Incl. GST) per occurrence.

Credit Card Surcharge Fees

Payments made by Visa, Mastercard or American Express will incur a 1% surcharge.