Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Increase in the Victorian Default Offer from 01 Sept 2021

26 August 2021

Following the state regulator’s decision for an out-of-cycle amendment to the 2021 Victorian Default Offer on 01 September 2021, residential and small business customers on flat standing offers will see a minimal increase in their cost of electricity.

The Essential Services Commission (ESC) independently regulates essential services in Victoria. Primarily, the ESC is responsible for protecting customers by watching over pricing, quality, and the reliability of these services.

The Victorian Default Offer (VDO) is a simple and trusted electricity price set by the ESC, not energy companies. VDO prices are also the maximum price for all residential and small business customers (those who consume less than 40-megawatt hours of electricity per year) in Victoria, which also applies within Embedded Networks.

The Australian Energy Regulator (AER) approved the increase in network charges by the Victorian distribution businesses from 1 July 2021 to align Victoria with the other National Electricity Market jurisdictions to operate on a financial year, instead of a calendar year basis.

In response, the ESC has amended the Victorian Default Offer 2021 price determination during the regulatory period 1 September to 31 December 2021.

The ESC has advised that residential customers on the flat VDO tariff will see their electricity costs increase by up to $6.00 a month. In comparison, most small business customers on flat VDO tariffs will see increases of between $12.00 and $32.00. The change will vary depending on the distribution zone and the type of tariff structure (i.e., Flat or Time of Use) of the default standing offers.

Flat VDO tariff customers will see their monthly prices increase from 1 September to 31 December 2021. However, ESC Pricing Director, Marcus Crudden, explained that the 2021 VDO is still lower than the 2020 VDO and the high standing offers charged before the ESC introduced the default offer in June 2019.

Energy On is very well versed in compliance across the National Electricity Market and Embedded Network regulations. We are proud that our energy prices in Victoria are compliant with the VDO prices and market competitive.

Customers within an Energy On embedded electricity network continue experiencing the benefits of fair electricity pricing on invoices. Complimenting fair pricing is a caring Customer Service Team, helpful payment assistance procedures, and a comprehensive Hardship Policy for anyone experiencing difficulties.

Energy On has set protections in place for customers struggling to pay their bills. We encourage our Victorian customers to seek assistance after referring to our Financial Hardship Policy.

The Essential Services Commission's website has more information on the VDO.