Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Insights

Return to Insights

The Australian Energy Market Explained

4 September 2018

The Australian Energy Market is a complex system with different requirements from state to state and various forms of deregulation impacting on electricity supply.

Nationally, the market is controlled at a federal level by several different government bodies; the Australian Energy Market Commission (AEMC), the Australian Energy Market Operator (AEMO), and the Australian Energy Regulator (AER). Each of these bodies has a responsibility to the COAG Energy Council, a ministerial forum for the Commonwealth, states and territories to work together for national energy reforms.

The legislative framework is governed by the National Energy Rules (NER) as well as specific requirements within each of the states, as not all fully participate in the National Scheme. Victoria is an example of this and the energy industry is governed by the Energy Retail Code, developed by the Essential Services Commission Victoria (ESC Vic).

Electricity Network Supply

There are three key elements to electricity supply:

Generation - involves the power stations that generate electricity.
Distribution - the network of poles and wires that take the supply from the generators and deliver it to the end consumer premises, both residential and commercial.
Retail - the companies that connect you to the distribution network and provide your power bills.

There is considerable reporting and debate in the market currently regarding generation and distribution, with retail power prices and continued supply being a focus. The closure of power stations in Victoria and the role of renewable sources of generation are issues of great importance to all electricity consumers, who wonder about the impact on the supply and cost of their electricity.

Electrical Embedded Network

An electrical embedded network will be found in multi-tenant developments such as shopping centres, apartment buildings, retirement complexes and industrial estates. These are private electricity providers that are generally held by the owners of the multi-tenant development and operated by companies such as Energy On.

Embedded networks operate under exemptions issued by the AER nationally and the ESC in Victoria. These exemptions authorise the embedded network to replace both the distribution and retail components of the Australian electricity market.

Embedded networks must operate under the same rules as the rest of the electricity market and, when operated properly, provide competition to both distributors and retailers. This competition is designed to provide value to the owners of the network as well as to those that occupy premises within these networks.

For more information about embedded networks, visit our website.