Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Insights

Case Study: Energy On's Solutions for Residential Water Usage Data Recovery

19 February 2024

A prominent Melbourne residential complex with more than 550 apartments faced a significant challenge when their existing Inovonics TapWatch infrastructure, responsible for hot water and cold water usage data collection,...

3G to 4G: The Imperative of Upgrading Your Embedded Electricity Network

19 January 2024

3G to 4G requirements have been in the works for a while now, you may have heard that the reign of the older network connectivity is ending on 30th June 2024.

Energy On’s Partnership with the Victorian Government in Green Local Energy Networks

10 January 2024

In a groundbreaking collaboration that underscores Energy On's commitment to customer service, fairness, equity, and sustainability, we are thrilled to announce our partnership with Homes Victoria to introduce Local Energy...

Cost cut in Victorian Default Offer 2021 from 2022

24 December 2021

The 2022 VDO is valid for six months starting 1 January 2022 and ending 30 June 2022 to match the timing of default offer price changes with network tariff changes...

Increase in the Victorian Default Offer from 01 Sept 2021

26 August 2021

Following the state regulator’s decision for an out-of-cycle amendment to the 2021 Victorian Default Offer on 01 September 2021, residential and small business customers on flat standing offers will see...

AER New Penalties and Enforcement procedures

23 March 2021

Increases in fines up to $10 million (or more for large companies) for non-compliance under the new three-tier penalty framework.

2021 Victorian Default Offer

14 January 2021

2021 Victorian Default Offer (VDO) prices are set to decrease from the 2020 VDO prices. Some Energy On customers in Victoria will see a reduction in their electricity bills in...

Energy On delivers value to Tasmanian Embedded Networks

5 October 2020

The concept of an Embedded Network in Tasmania may seem complicated, but it is a structure that allows multi-tenant environments to purchase electricity in bulk and on-sell that electricity...

New Maximum Pricing to apply in Victorian Embedded Networks

7 September 2020

From 1 September 2020, the Victorian Default Offer (VDO) will apply for most Victorian Embedded Network customers.

Benefits of On-Selling Electricity as an Owners Corporation

21 July 2020