Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

8 Step Guide | Embedded Networks I Energy On

Our 8 Step Guide Will Help

We believe that Owners Corporation Managers are constantly looking for ways to unlock value in their strata buildings to help reduce the cost on owners. There is a lot of available information out there on what an embedded network is, but very little on how to ensure that they are an effective financial and operational solution for your building.

With that in mind, we have produced “The Definitive 8-Step Guide to Effective Embedded Networks” as a free resource for Managers and their Owners Corporations to develop strategies to get the most out of their networks.

Please download our free guide. We’re confident that it will provide insight into the better management of your utilities. We ask for your email address so that we can manage the effectiveness of our information. We respect your privacy and we will only use your email to send you a copy of the guide, introduce ourselves and to follow up to make sure that you received it.

*As we will not add your details to an automated email system, please bear with us if there is a short delay in receiving your PDF of the 8-Steps.

Flexibility

You decide the outcome and we will achieve it for you.

When Energy On operates a network, we act for you.

Our philosophy is simple. Whether your goal is the lowest pricing available to residents, or zero common area costs, or a good annual income to use in sinking funds, we will work with you to achieve your outcome.

Everything in our approach is flexible.

Transparency

Open book, fixed fee-for-service model.

Energy On charges a fixed fee for service, calculated on a fee per meter per month, for our end to end service. No hidden costs, no surprises, with full financial reporting provided quarterly to assist your financial management. 100% of any income remaining after costs will be returned to the Owners Corporation. We guarantee our clients full access to all records regarding the site and all negotiations and agreements are confirmed prior to sign off and to financial auditing if required.

Our Business Values

Accurate

Our systems and processes, combined with our retail grade billing solution, ensure that our outputs are always accurate and regulatory compliant.

On Time

When we agree to a schedule for your billing, we stick to it. Customers can budget for bills and the OC can expect its funds at the same time each month.

Outstanding Service

We may not be perfect, but we try to be. We know that happy customers are the key to the long term success of your network. We‘ll respect them and treat them well.