Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Maximising Solar Generation in Embedded Networks with Energy On

2 July 2025

Thinking about solar for your apartment building or business complex with an embedded network? We get it, between shared spaces, different energy needs, and tricky regulations, it can feel overwhelming. That’s where Energy On steps in.

Our Solar Consultancy Service is built around simplicity, clarity, and results. Here’s what we offer:

Preliminary Assessment

We listen to what you want to achieve, whether it's lower costs, sustainability or higher returns, and design a plan around that.

Solar Assessment and Benefits Report

Our expert team reviews your energy usage and building layout to design a smart, efficient solar photovoltaic (PV) generation system that meets your goals and provides a report outlining costs, benefits, and ownership options so you can make an informed decision. Click here for detailed information on Solar Assessment & Benefits Report.

Financial & Energy Modelling

We’ll outline your estimated savings, payback periods, and return on investment, plus the green power solar energy you’ll generate.

Tendering & Project Management

We conduct a competitive tender process with trusted solar installers to secure the best value for your project. Once selected, we oversee the entire installation, managing timelines, contractors, and quality assurance so you can stay hands-off and worry-free.

Ongoing Help & Reporting

From managing installations to continuous monitoring to providing monthly performance updates, we stay with you for the long haul.

Why Choose Energy On for your Solar Embedded Network?

Every embedded network is unique, and designing a solar PV generation system for one takes expertise. That’s why we have a Solar Accreditation Australia (SAA) accredited designer who understands how to maximise benefits to owners, reduce costs, and optimise on-site consumption.

At Energy On, we are fully compliant with the Australian Energy Regulator’s (AER) standards and the Energy Services Commission (ESC) and other state regulatory bodies’ requirements for the operation and management of Embedded Networks. Our commitment to compliance ensures that we meet the regulatory requirements in Victoria and across other states, giving you peace of mind that your system will operate efficiently and within the necessary guidelines.

We take care of all aspects of the process, from site assessment and design to installation and ongoing monitoring, ensuring a smooth, hassle-free experience from start to finish.

Want to explore more? Contact us today!