Fees and Charges
Fees and Charges include:
- Connection and Disconnection Fees for when you move-in or move-out,
- Disconnection and Reconnection Charges due to non-payment or incomplete Sale of Utility Agreement (SUA),
- Paper Invoice Fees,
- Direct Debit Dishonour Fees; and,
- Credit Card Surcharge Fees.
Connection and Disconnection Fees
Fees represent the cost of connection and disconnection of utilities on move-in and on move-out.
State |
Distribution Area |
Connection Fee* |
Disconnection Fee* |
1 July 2025 – 30 Jun 2026 |
1 July 2025 – 30 Jun 2026 |
||
Vic |
All Distribution Areas |
$33.00 |
$33.00 |
SA |
SA Power Networks |
$63.69 |
$63.69 |
NSW |
Ausgrid (Residential) |
$16.50 |
$16.50 |
Endeavour Energy (Residential) |
$63.69 |
$63.39 |
|
Essential Energy (Residential) |
$41.25 |
$41.25 |
|
QLD |
Energex |
- |
- |
Ergon |
- |
- |
|
Tas |
TasNetworks |
$33.00 |
$33.00 |
Hot Water |
All Sites |
- |
$4.95 |
*All amounts include GST.
Disconnection, Reconnection and After Hours Reconnection Charge
Charges represent the cost of disconnection and reconnection of utilities due to non-payment or incomplete SUA.
State |
Distribution Area |
Disconnection Charge* |
Reconnection Charge* |
After Hours Reconnection Charge* |
Vic |
CitiPower |
$49.32 |
Next Business Day $48.60 Standard $62.43 |
$62.43 |
Powercor |
$76.53 |
Next Business Day $72.01 Standard $117.32 |
$117.32 |
|
AusNet Services |
$46.89 |
$46.89 |
$82.07 |
|
Jemena |
$95.65 |
$66.69 |
$116.42 |
|
United Energy |
$65.23 |
Next Business Day $65.23 Standard $98.33 |
$98.33 |
|
SA |
SA Power Networks |
$63.69 |
$63.69 |
$142.56 |
NSW |
Ausgrid (Residential) |
$118.14 |
$118.14 |
$162.69 |
Endeavour Energy (Residential) |
$126.28 |
$126.28 |
$357.72 |
|
Essential Energy (Residential) |
$96.91 |
$88.44 |
$223.96 |
|
QLD |
Energex |
- |
$63.69 |
$153.78 |
Ergon |
- |
$63.69 |
$153.78 |
|
Tas |
TasNetworks |
$102.85 |
$102.85 |
$441.76 |
Hot Water |
All Sites |
$72.27 |
$72.72 |
$102.63 |
*All amounts include GST.
Next Business Day: This is if a meter reconnection request is received BEFORE 3pm on a business day for the following business day connection.
Standard: This is if a meter reconnection request is received BEFORE 3pm on a business day for same day connection.
After Hours: This is if a meter reconnection request is received AFTER 3pm on a business day for same day connection.
Paper Invoice Fee
If you require your invoices and associated notices to be posted to you, there is an Admin Fee of $3.30 (Incl. GST) per invoice.
Direct Debit Dishonour Fee
If you have Direct Debit set up on your utility account and the payment fails, you may be charged a Direct Debit Dishonour Fee of $4.95 (Incl. GST) per occurrence.
Credit Card Surcharge Fees
Payments made by Visa, Mastercard or American Express will incur a 1% surcharge.