Fees and Charges

Fees and Charges include:

  • Connection and Disconnection Fees for when you move-in or move-out,
  • Disconnection and Reconnection Charges due to non-payment or incomplete Sale of Utility Agreement (SUA),
  • Paper Invoice Fees,
  • Direct Debit Dishonour Fees; and,
  • Credit Card Surcharge Fees.

Connection and Disconnection Fees

Fees represent the cost of connection and disconnection of utilities on move-in and on move-out.

State

Distribution Area

Connection Fee*

Disconnection Fee*

1 July 2025 – 30 Jun 2026

1 July 2025 – 30 Jun 2026

Vic

All Distribution Areas

$33.00

$33.00

SA

SA Power Networks

$63.69

$63.69

NSW

Ausgrid (Residential)

$16.50

$16.50

Endeavour Energy (Residential)

$63.69

$63.39

Essential Energy (Residential)

$41.25

$41.25

QLD

Energex

-

-

Ergon

-

-

Tas

TasNetworks

$33.00

$33.00

Hot Water

All Sites

-

$4.95

*All amounts include GST.

Disconnection, Reconnection and After Hours Reconnection Charge

Charges represent the cost of disconnection and reconnection of utilities due to non-payment or incomplete SUA.

State

Distribution Area

Disconnection Charge*

Reconnection Charge*

After Hours Reconnection Charge*

Vic

CitiPower 

$49.32

Next Business Day $48.60

Standard $62.43

$62.43

Powercor

$76.53

Next Business Day $72.01

Standard $117.32

$117.32

AusNet Services

$46.89

$46.89

$82.07

Jemena

$95.65

$66.69

$116.42

United Energy

$65.23

Next Business Day $65.23

Standard $98.33

$98.33

SA

SA Power Networks

$63.69

$63.69

$142.56

NSW

Ausgrid (Residential)

$118.14

$118.14

$162.69

Endeavour Energy (Residential)

$126.28

$126.28

$357.72

Essential Energy (Residential)

$96.91

$88.44

$223.96

QLD 

Energex

-

$63.69

$153.78

Ergon

-

$63.69

$153.78

Tas

TasNetworks

$102.85

$102.85

$441.76

Hot Water

All Sites

$72.27

$72.72

$102.63

*All amounts include GST.

Next Business Day: This is if a meter reconnection request is received BEFORE 3pm on a business day for the following business day connection.

Standard: This is if a meter reconnection request is received BEFORE 3pm on a business day for same day connection.

After Hours: This is if a meter reconnection request is received AFTER 3pm on a business day for same day connection.

Paper Invoice Fee

If you require your invoices and associated notices to be posted to you, there is an Admin Fee of $3.30 (Incl. GST) per invoice.

Direct Debit Dishonour Fee

If you have Direct Debit set up on your utility account and the payment fails, you may be charged a Direct Debit Dishonour Fee of $4.95 (Incl. GST) per occurrence.

Credit Card Surcharge Fees

Payments made by Visa, Mastercard or American Express will incur a 1% surcharge.